Multi-Channel Logistics Partner that purchases, markets, and supports your brand in retail stores and online marketplaces.
Be Everywhere Your Customers Are
Our team offers a comprehensive range of services, including Channel Management, Marketplace Management, Catalog Management, and Branded Webstores. With our experienced marketplace team's help, we can integrate multiple channels like Amazon, eBay, Newegg, Target, Walmart, and more to create omnipresence. We utilize advanced rules and logic to transform your data into information that is omnichannel compliant, keeping your product listings healthy, up-to-date, and optimized.
Meet 'em where they're at.
Our experienced marketplace team practices omnipresence through the integration of various channels such as Amazon, eBay, Newegg, Target, Walmart, and more.
Always Evolving
We strategically utilize advanced rules and logic to transform your data into information that is omnichannel compliant. Each member of our team firmly believes that staying ahead of marketplace compliance is at the core of our daily operations.
Maximize Your Presence
Our experts work to keep your product listings healthy, up-to-date, and optimized across various channels. This means that you can focus on growing your business while we take care of the heavy lifting of marketplace management.
Maximizing Brand Impact
Practicing omnipresence on multiple platforms helps us showcase your brand as your target audience’s top choice to satisfy their needs. We create rich user content that directly correlates to increased conversions and organic traffic.
Beyond Platform Limits
Breaking free from the limits of a single platform allows our business partners to thrive and scale beyond fleeting economic trends. The implementation of custom integrations, interactive modules, and responsive widgets allows us to showcase products in a unique way that cannot be recreated on any other marketplace.
Streamlined Product Presentation
We compile information and product data from multiple third-party sources to create the most streamlined customer experience and user-friendly product presentation across various channels.
Staying Ahead of Marketplace Trends
By working closely within our own team and with trustworthy vendors, our brands stay ahead of the curve and on the bleeding edge of marketplace trends.
Always Optimized Product Listings
Being vertically integrated allows us to always keep product listings healthy, up-to-date, and optimized.
Transform your marketing strategy.
We incorporate a discovery interview process to better understand companies’ strengths, opportunities, weaknesses, and threats. From this, we develop a collaborative program to optimize your brand's presence and drive growth.
Discover Your Potential
Our connected approach, led by a team of retail experts, ensures continuity and maximizes your brand's presence across multiple platforms. By providing actionable insights and data-driven adjustments, we optimize your growth potential.
We work to scale your e-commerce and or retail business and provide continuity through a multichannel approach to maximize your brand’s presence.
Through insights and opportunities, we offer continuous support to enhance your sales and market position.
Our team of experts, including retail sales, customer service, catalog, marketing, and logistics professionals, are dedicated to improving your brand's sales and image across multiple platforms.
Our onboarding process is personalized to your business, setting your brands up for measured success.
We provide relevant data and tools that help communicate market positions and take action with selling strategies.
Scheduled meetings allow for timely and efficient adjustments based on data review, ensuring continued success.
Thousands of 5-star reviews across multiple platforms and brands - we won't sleep until you're happy. Seriously.
Professional Sales Services
Our sales team provides a professional and efficient service through prior industry-related experience, authorized training, and exposure to newly released offerings. We prioritize and reward our staff for remaining committed to continual product education.
Customer-Focused Solutions
We ask the right questions to help the customer determine the wants or needs, quickly providing the best solution or options. Having real, friendly individuals who understand customer needs on our team allows for a more natural flow and an extremely positive closing experience.
Streamlined Workflow Integration
We integrate the software and workflow, allowing our customers to receive responses quickly and in a way that works best for them, be it via instant message, e-mail, phone, etc.
Personalized Retention Strategies
Through personal contact and follow-up, our team has fine-tuned the customer retention process. We utilize various avenues to communicate after the sale and offer insight, support, and sales opportunities to customers.
Demonstrated Care and Support
Our team recognizes the importance of building long-lasting relationships with our customers, and we strive to provide unparalleled care and support throughout every step of their journey. From initial contact to post-sale follow-up, we are committed to demonstrating our dedication to their success and satisfaction.
Customer-Centric Excellence
We resolve any issues that arise, be it in our control or otherwise. Our integration of customer feedback is reflected in all participating marketplaces. This pursuit of excellence is centered around the customer and allows for the conversion from a marketplace to a direct relationship and growth opportunities.
Experienced Support Team
A combined industry experience of over 50 years has prepared our highly experienced support team for any challenging situation that may arise. Ensuring every member of our team has first-hand and in-field knowledge is at the forefront of our success and growth.
Robust Service Offerings
Each team member confidently and consistently approaches seemingly complex inquiries to establish unbroken trust with current and future customers. Our robust service offerings range from helping with the installation of specific items to spearheading cohesive logistic arrangements with carriers.
Streamlined Communication
Our team is dedicated to creating a comfortable and reliable atmosphere that is approachable and welcoming. By creating an open and honest line of communication, we strive to ensure that every customer's experience is satisfactory and productive. We take pride in providing an exceptional customer experience from start to finish.
We offer ongoing manufacturer and in-store industry training and certifications for all staff. We are dedicated to helping you continue your educational growth and provide clients with a high level of professional service and product knowledge.
Our strategic monthly goals and incentive programs are custom-tailored to individual locations in order to promote sales growth. Financing and Loyalty programs are implemented to increase sales and encourage customer retention and referrals.
We utilize a consultative sales approach to educate and inform clients, resulting in a higher closing ratio and five-star customer experience.
Frequent updating and remodeling of interior and exterior displays and store presentations presents a fresh, modern brand image.
Driven FAM’s Strategic Merchandising and Packaging with promotional and in-store POP helps build each brand's story. Plus, interactive displays offer a hands-on customer experience. both improving the buying experience and encouraging customer loyalty and referrals.
We'd love to talk more about how we can improve your customer's end-to-end experience and let you get back to what you do best.